Information We Collect
Information you provide to us
When you create an account, place an order, or contact us, we collect information such as your full name, email address, phone number, and delivery address. We may also collect payment-related information such as M-Pesa transaction references for completed STK Push payments, though we do not store full card numbers.
Information collected automatically
When you visit our website, we automatically collect certain technical data including your IP address, browser type, device type, pages visited, and time spent on pages. This helps us understand how our site is used and improve your experience.
Information from social media
If you choose to sign in using Google or follow us on Instagram, TikTok, or Facebook, we may receive basic profile information from those platforms in accordance with their privacy policies and your privacy settings.
How We Use Your Information
To process and fulfil orders
We use your contact and delivery details to process your purchases, arrange delivery across Kenya, and communicate order status updates via phone, SMS, or WhatsApp.
To improve our services
Aggregated and anonymised usage data helps us understand customer preferences, optimise our product catalogue, and improve website performance.
To communicate with you
With your consent, we may send you promotional emails or WhatsApp messages about new arrivals, exclusive deals, and offers. You can opt out of marketing communications at any time.
To comply with legal obligations
We may use or disclose your information where required by Kenyan law, court order, or regulatory authority.
Data Security
How we protect your data
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Access to your data is restricted to authorised personnel who need it to fulfil our services.
Data retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Order records are typically retained for seven (7) years in accordance with Kenyan tax and business regulations.
Your Rights
Access and correction
You have the right to access the personal information we hold about you and to request corrections if any information is inaccurate or incomplete. You can do this by contacting us directly.
Deletion
You may request deletion of your account and associated personal data at any time, subject to any legal retention obligations we must comply with.
Opt-out of marketing
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us directly.
Children's Privacy
Age requirement
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Changes to This Policy
Policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels: