Policy
Returns & Exchanges
We want you to be completely happy with your Castra purchase. Please read our policy carefully before placing an order.
No Returns — Castra Households
All sales on Castra Households are final. We do not accept returns or issue refunds on any household product once the order has been delivered. This includes:
- Beddings
- Home Appliances
- Kitchenware
- Organizers
- Electronics
- Decor
- Office Equipment
- Furniture
- Gifts
We encourage you to ask any questions about a product before purchasing. Our team is available on WhatsApp to help you make the right choice.
Exchanges Only — Castra Kicks
Castra Kicks (footwear) are eligible for size exchanges only - no refunds. To qualify for an exchange, all of the following conditions must be met:
- Request submitted within 48 hours of delivery
- Item is unworn and in its original packaging
- Proof of purchase is provided
- The item is defective or the wrong size was delivered due to our error
Exchange requests submitted after 48 hours of delivery will not be accepted, regardless of circumstance.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us immediately via WhatsApp with:
- Your order reference or phone number used to place the order
- Clear photos of the damaged or incorrect item
- A brief description of the issue
We will assess each case individually. Where we are at fault, we will arrange a replacement or exchange at no additional cost to you.
Need Help?
Have questions before you buy?
Our team is happy to help you choose the right product. Reach out before placing your order.
This policy forms part of our Terms & Conditions. For data-related queries, see our Privacy Policy.